Privacy policy

HOUSE OF GRACE LEARNING & WELLNESS is the practice of Marianne Edwards. I respect your privacy and handle your personal and health information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).

What I collect

• Contact details, such as your name, email address and phone number.
• Information you choose to share when you get in touch, such as the service you’re interested in.
• If you become a client: your health history, the information you share in consultations, your consultation notes and plans, and any test results, with your consent.
• For tutoring: details about your child’s learning that you choose to share.

How I use it

• To reply to your enquiry and arrange appointments.
• To provide safe, appropriate care and keep accurate records, as the law requires.
• To communicate with other health professionals involved in your care, only with your consent, unless the law requires or allows otherwise.

I don’t sell your information, and I don’t use it for marketing without your consent.

The contact form

The contact form on this website doesn’t store your details. When you press send, your message opens in your own email app, addressed to me. Please keep detailed health information for our consultation rather than your first message.

How I keep it safe

I take reasonable steps to protect your information from misuse, loss and unauthorised access. Client records are kept securely and confidentially, and held for the periods required by law.

Accessing or correcting your information

You can ask to see the information I hold about you, or ask me to correct it, by emailing [Email address to be added]. I’ll respond within a reasonable time.

Questions or complaints

If you have a question or concern about your privacy, please contact me first at [Email address to be added]. If you’re not satisfied with my response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au), the NSW Information and Privacy Commission (ipc.nsw.gov.au) or the Health Care Complaints Commission (hccc.nsw.gov.au).